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How to report phishing attempts
Posted by Brandon Sierra on 19 January 2017 01:39 PM

Reporting

 

Procedures and tools for reporting network and information security incidents

Spam and Phishing

Most spam is automatically blocked by campus spam filters. However, about 15% of spam email can not be identified enough confidence to block. Instead, "spammy" (but possibly legitimate) emails are tagged with [Spam] in the subject. For more information, please see the support article on setting up a inbox filter for spam.

If you receive an legitimate email that is mistakenly tagged as spam (a "false positive"), please contact the Technology Support Center so that we may better configure our spam filters.

Abuse or Malicious Activity

As per RFC 2142 several email addresses are available for those wishing to report abusive or malicious activity involving a CSUSB computer:

  • in the on campus network IP address ranges, 139.182.0.0/16 or 198.188.128.0/22 or 2607:f380:a61::/48.
  • assigned a name (resource record) under the csusb.edu DNS zone

Note: Please do not forward any suspcious emails to the rest of the campus.

In most cases, a reporter will use one of the following common mailboxes:

EmailReport Subject
security@csusb.edu Computer crime, unauthorized access, virus/worm propagation 

 

Be sure to include log information. At a minimum this should include time zone information, timestamps, IP addresses, and protocol information.
See an example email to security@csusb.edu

abuse@csusb.edu UCE (SPAM),
or Inappropriate use of resources (i.e. bandwidth). 

 

If reporting SPAM, be sure to include a sample message with full-headers.
See an example email to abuse@csusb.edu

webmaster@csusb.edu Web pages and HTTP
postmaster@csusb.edu Email and SMTP
copyright-agent@csusb.edu Copyright infringement and piracy

If in doubt, send your report to security@csusb.edu.

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