Phone: (909)537-7677
Email: support@csusb.edu
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Latest Updates
Mar
6
New security certificate for eduroam wireless - March 6, 2015
Posted by Gerard Au on 06 March 2015 09:53 AM

New security certificates were issued for the eduroam wireless authentication systems on March 6, 2015 to accommodate for additional capacity. Users may be asked to re-accept a security certificate if they are connecting to eduroam after March 6, 2015.

On most devices, simply hit “acccept” and the new certificate will update automatically. This is an expected update and not an attempt by anyone to corrupt our wireless systems.

If you experience any connectivity issues, please contact the Technology Support Center at (909) 537-7677 or support@csusb.edu for assistance.


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Mar
4
Emergency Blackboard Maintenance - March 5, 2015 2-5am
Posted by Gerard Au on 04 March 2015 04:49 PM

In order to resolve several critical issues, Blackboard support will be performing emergency maintenance tomorrow, Thursday, March 5, 2015 between at 2:00-5:00am PST. Blackboard will be unavailable during this period. The maintenance window was selected based on the lowest expected usage of the system.

The emergency maintenance will address the following:

  • Performance issues affecting the Blackboard session database
  • Issues with creating essay questions on exams
  • Building block updates
  • Cumulative system updates

If you experience any issues after the maintenance window, please contact the Technology Support Center at (909) 537-7677 or support@csusb.edu for assistance. We apologize for any inconvenience this may cause.


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Mar
3
Resolved: Inbound calls to campus - March 3, 2015
Posted by Hector Gamon Cervantes on 03 March 2015 06:24 PM

Date: March 3, 2015
Time: 3:37 PM

System: Inbound calls to campus

Original message:

The campus is experiencing trouble receiving calls from off-campus.  This is a random occurrence and does not happen with all incoming calls.  We have opened a ticket with Windstream, our phone carrier and are working with them to resolve this issue as soon as possible.  On-campus calls to off-campus are working and inter-campus calls are working. This is affecting calls to both CSUSB and PDC at this time. Callers may reach a campus phone number by dialing the main campus number (909) 537-5000 and enter an extension when prompted. We apologize for any inconvenience this event may cause.

Update: 03/03/2015 6:20 PM

Our technicians are working alongside the vendors technician, have identified the cause of this issue. Due to unknown reasons, some of our campus phone numbers were removed from the Windstream Database. We are looking into why this happened and we expect full restoration by 7:00pm tonight.

Update: 03/03/2015 8:00 PM

Our technicians have reactivated many of the phone lines and are currently on block 774xx. Expected time of completion is estimated at 10:00 pm for all remaining lines. If your Department is still having issues receiving off-campus calls Wednesday morning (3/4/15) please contact the Technology Support Center at (909)537-7677 for further assistance.


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Dec
17
New MyCoyote portal goes live December 18
Posted by Gerard Au on 17 December 2014 11:58 PM

CSUSB has launched a brand-new MyCoyote portal, which will be the hub of all Single Sign-On (SSO) applications such as Student/Google Mail, Google Drive, Blackboard, OrgSync, PeopleSoft, etc. For a quick overview of the new portal, please visit https://support.csusb.edu/index.php?/Knowledgebase/Article/View/59/. Detailed instructions can be found in the links below.


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Nov
26
E-mail Address Standardization
Posted by Gerard Au on 26 November 2014 01:51 PM

Earlier this past summer, the IT Governance Executive Committee received a proposal to standardize faculty and staff e-mail address as follows:
 
For your consideration, I would like to propose that the CSUSB e-mail address be standardized by firstname.lastname (e.g., john.smith@csusb.edu). It is my understanding that if this proposal were approved, existing CSUSB users would retain their original addresses yet be able to receive a firstname.lastname alias. Current campus-wide practice is extremely uneven, with some people using their last name only, others using their first name and part (or all) of their last name, others using the first letter of their first and second names followed by part (or all) of their last name, and so forth.  A standardized practice would save valuable time, as CSUSB and other users would not need to refer to directories to search for e-mail addresses.
 
The ITGEC approved this proposal and the ITS Team has implemented this recommendation. All Faculty and Staff will be able to send and receive e-mails using their alias firstname.lastname@csusb.edu while retaining their current e-mail address.

For frequently asked questions (FAQ), please visit: https://support.csusb.edu/index.php?/Knowledgebase/Article/View/58/.


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