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Campus Firewall Replacement - June 24, 2016 5-11pm
Posted by Gerard Au on 24 June 2016 10:23 AM

Dear Campus Community,

Please be reminded that the campus firewall migration is set to take place this evening, Friday, June 24, 2016 from 5pm-11pm.  While we don’t anticipate that there will be interruptions throughout the entire maintenance window, please be made aware that there may be intermittent interruption to network traffic to and from campus. We apologize for any inconvenience this may cause.

Should you experience any difficulties accessing network resources after the maintenance window, please contact the Technology Support Center at (909) 537-7677.



From: Gerard Au
Date: Tuesday, June 21, 2016 at 8:27 AM
To: Colleagues
Subject: Update on Campus Firewall Replacement Project

Dear Campus Community,

As part of CSU-wide Common Network Initiative (CNI), CSUSB has embarked on a project to upgrade the campus network protection equipment (firewall). The two-part, multi-phased project will begin in June 2016 and will be complete by Late 2017. 

Part one will replace the campus border firewall that protects campus network from the internet and against intrusion attacks. Part two will replace the server farm/data center firewall that protects campus servers containing various systems and various levels of sensitive data.

Engineers are on site this week working closely with TNS staff to ensure a smooth transition. On Friday, June 24, 2016, the San Bernardino Campus will migrate to new border firewall equipment during a 6-hour maintenance window from 5pm-11pm. We anticipate brief disruptions to campus inbound and outbound internet traffic, but do not anticipate the interruption to last the duration of the maintenance window. The date and time was chosen during a campus closure date to minimize impact to campus operations. Migration of the Palm Desert Campus border firewall will occur on Friday, July 8, 2016, two weeks after the San Bernardino Campus migration, from 9am-3pm. 

Subsequent phases of this project will take place later in the Summer and Fall quarters. The subsequent phases are not user-impacting but IT Services will communicate to the Campus Community to keep you informed throughout the project. For more information and for the status on this project, please visit the Technology Support Center website at:

We appreciate your patience as we work with the CSU on upgrading the campus to the next-generation network protection system. Please do not hesitate to contact me should you have any questions regarding this project.



Gerard W. Au
Associate Vice President, Technology Operations and Customer Support
Information Technology Services
California State University, San Bernardino
2104 John M. Pfau Library, 5500 University Parkway,
San Bernardino, CA 92407-2393
909.537.5100 phone

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JMP Software now available for all CSUSB Students, Faculty and Staff
Posted by James O'Linger on 06 May 2016 12:12 PM

Dear Colleagues,

JMP Statistical Software is now available to all students, faculty and staff at CSUSB. To download and install the software on University machines or home machines, please use one of the links below or go to the ITS Software downloads page at :

JMP statistical discovery software from SAS is the tool of choice for scientists, engineers and other data explorers in almost every industry and government sector. JMP combines powerful statistics with dynamic graphics, in memory and on the desktop. Interactive and visual, JMP reveals insights that raw tables of numbers or static graphs tend to hide.

For more information about JMP please refer to the JMP website.

Training for JMP software will be available soon through the Office of Academic Technologies and Innovation.

If you have any questions, please contact our Technology Support Center at or 909-537-7677

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Dear Campus Community,


Zoom, for HD video and audio conferencing and screen sharing, is now available to all CSUSB students, faculty and staff.  Zoom can be used from any PC, Mac, iPad, iPhone, Android device or phone line, and includes  H.323 and SIP Room Connector for participants to leverage existing legacy devices, including Polycom, Tandberg, LifeSize and others.

You can access zoom by clicking on or through the quick launch button on MyCoyote, and signing in with your Coyote ID and password.

Student usage examples:

  • Quick and easy group meetings when time and/or weather do not permit
  • Group members who can't attend in person can be part of a meeting
  • Recording feature allows users to save a session for future reference and send to members who aren't able to attend
  • Meeting with instructors and professors
  • Talking with friends and family

Faculty and staff usage examples:

  • Staff meetings
  • Working with vendors
  • Virtual office hours
  • Meeting with students
  • Teaching from a remote location
  • Guest speakers from remote locations

The agreement between CSU and Zoom allows for unlimited meetings for all users (faculty/staff/students) with 50 participant capacity for all meetings. Guests can easily be invited to meetings hosted by CSU students, faculty or staff and will have access to all features as a guest.

For more information on Zoom, please visit the Technology Support Center website at:

If you have any questions, please contact our Technology Support Center at or 909-537-7677

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March 31, 2016 - New ProofPoint Email Spam Control
Posted by James O'Linger on 31 March 2016 11:11 AM
The new ProofPoint Spam Control was implemented on March 31, 2016. As of March 31, all incoming email addressed to all CSUSB faculty and staff email accounts will flow through this new spam filter, which replaced the previous Barracuda spam filter for the campus.
You should see no significant changes on the delivery of email. Suspicious spam email will continue to be tagged using the known [Spam] tag. However, you now have access to additional functionality provided by Proofpoint.
To learn more about new features and how to access them, please visit the ProofPoint Frequently Asked Questions (FAQs) at and the ProofPoint How-to Guide at 
Training sessions for Proofpoint will be announced and scheduled over the next several months.
Should you need additional assistance in customizing your settings, please do not hesitate to contact the Technology Support Center at (909) 537-7677, or via email at

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PeopleSoft/MyCoyote Maintenance 2pm Friday 3/11 to 7am Monday 3/14
Posted by Gerard Au on 11 March 2016 12:57 PM


The Chancellor’s Office CMS Team has scheduled an upgrade of our PeopleSoft People Tools System to start on Friday, March 11th at 2 pm.

Due to this planned upgrade, the PeopleSoft Human Capital Management and Student Administration applications will be down for the upgrade from 2 pm on Friday, March 11th to 7 am on Monday, March 14th, 2016.


Services NOT available during this time through MyCoyote:


  • Faculty Center – View Courses, Class Rosters, Weekly Schedule and related services
  • Advising (PAWS) – Degree Audit Reporting/Access
  • Astra Scheduling – Class scheduling information
  • Public Class Section Search:
  • Student Center – View Classes, Academic Status, Transcripts, Add/Drop, Make Payments, College Planner and related services
  • Human Resources, Academic Personnel, and Related Services
  • Admissions, Student Records, Student Finance, and Financial Aid
  • MyCoyote through CSUSB Mobile


Services available through MyCoyote during this time:


  • Office365 and Student Gmail
  • BlackBoard
  • CSYou, CFS, and CFS Data Warehouse
  • Google Docs
  • SkillSoft and
  • OrgSync
  • Career Launch
  • CONCUR Travel
  • Qualtrics
  • NotAnyMore


We apologize for any inconvenience this upgrade may cause. We appreciate your understanding as we continue to upgrade our systems for better stability, performance and security.


Best regards,

Lenora Rodgers and the CSUSB CMS Executive Council


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