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Great Resources for Identity Theft Victims
Posted by James O'Linger on 29 September 2016 03:16 PM

The Federal Trade Commission has created a “one stop” web site to assist victims of identity theft. There’s specific instructions, guides & a support team assisting victims to recover from identity theft.  

Here’s where people can report identity theft and start the process:

Here’s a PDF with helpful information tied to what information has been stolen:

Here’s a 40 page guide entitled: Identity Theft, A Recovery Plan that you can order for free or print yourself:

In addition to the above resources, our ITS Information Security and Emerging Technologies Office has created help on several topics relating to fraud/hacking:

If you believe that you are a victim of Identity Theft, ITS highly recommends that you IMMEDIATELY change your campus password at and at other locations, such as your bank as soon as possbile.


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Legacy CSUSB-ACCESS wireless network was retired September 16, 2016
Posted by Gerard Au on 09 September 2016 06:10 PM

As approved by the IT Governance Executive Committee,CSUSB retired its legacy, unsecure CSUSB-ACCESS wireless network on Friday, September 16, 2016. Campus users (students, faculty, and staff) are able to continue utilizing the eduroam secure wireless network (Instructions can be found here) which only needs to be configured once and provides secure and continuous connectivity across campus.

The CSUSB-Visitor wireless network now provides campus visitors limited internet access (up to 4 hours per session) through a self-registration portal, much like any public internet (e.g. Starbucks, airports, hotels, etc.) The CSUSB-Visitor network is an unsecure network with limited bandwidth and is not intended for campus users' daily use.

For instructions on how to connect to the eduroam wireless network, please visit or contact the Technology Support Center at (909) 537-7677.

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ESET Antivirus Solution for Faculty/Staff and students
Posted by James O'Linger on 21 July 2016 08:04 AM

ESET Product Logo

Installing ESET Antivirus is easy! Visit 


ESET NOD32 Antivirus - ESET Cyber Security.

CSUSB is pleased to offer you a complimentary license of ESET's award-winning security product:

FREE ESET Antivirus Software

CSUSB students, faculty, and staff can now receive a free licensing code and installation of ESET Antivirus Protection for up to three devices. Each device will be protected from viruses, spyware, and malware for one year. ESET Antivirus is great because it eliminates virtually all threats on your PC/Mac to keep documents and private information safe.

What is spyware/malware?

Malwareis software that is intended to damage or disable computer systems, and it willdramatically reduce your PC’s productivity and speed.

Without antivirus protection, you may be at risk for cybercrime such as identity theft or fraud. Spyware can covertly monitor your every keystroke and send vital personal information to third parties. If you make a purchase online, for example, your credit card information can be stolen and used to make fraudulent charges.

Why do I need ESET Antivirus Software?

Laptops become susceptible to viruses from file sharing, downloading full movies and simply from browsing the web. While it is generally true that PC’s have a higher chance of falling victim to viruses, there are dangerous Mac-oriented malware hazards as well. As a result of being hacked by malware, all saved work on your device may be erased, and personal information may be stolen.

How do I install my ESET software?

Installing ESET Antivirus is easy!  For personal devices, please go to and enter your CSUSB email address. You will receive a validation email and a unique activation key.  For state-owned hardware, go to

For any questions or support, please contact the CSUSB Tech Support Center at 909-537-7677 or email


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Targeted Phishing Attack – Subject “Confirm Your Login”
Posted by Gerard Au on 02 July 2016 12:49 PM

July 2, 2016

ITS has been made aware of a targeted phishing attack in the form of an email that came from “CSUSB Technology Support Center” with the subject “Confirm Your Login”.

Please be aware that this email is not legitimate and could compromise your CSUSB account. If you did click on the link and entered your login information, please contact the Technology Support Center as soon as possible or use the following link to reset your account:

Thank You,
Gerard Au
Associate Vice President, Information Technology Services

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JMP Software now available for all CSUSB Students, Faculty and Staff
Posted by James O'Linger on 06 May 2016 12:12 PM

Dear Colleagues,

JMP Statistical Software is now available to all students, faculty and staff at CSUSB. To download and install the software on University machines or home machines, please use one of the links below or go to the ITS Software downloads page at :

JMP statistical discovery software from SAS is the tool of choice for scientists, engineers and other data explorers in almost every industry and government sector. JMP combines powerful statistics with dynamic graphics, in memory and on the desktop. Interactive and visual, JMP reveals insights that raw tables of numbers or static graphs tend to hide.

For more information about JMP please refer to the JMP website.

Training for JMP software will be available soon through the Office of Academic Technologies and Innovation.

If you have any questions, please contact our Technology Support Center at or 909-537-7677

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