Phone: (909)537-7677
Email: support@csusb.edu
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Mar
3
[ITS Bulletin] UPDATE 2-FINAL- Campus wide Incoming Calls Issue
Posted by Hector Gamon Cervantes on 03 March 2015 08:08 PM

Date Sent: 3/3/2015

Time: 8:00 PM

System: Campuswide Incoming Calls Issue

 UPDATE 2- FINAL: Our Technicians have reactivated many of the phone lines and are currently on Block 774xx. Expected time of completion is estimated at 10:00 pm for all remaining lines. If your Department is still having issues receiving off-campus calls Wednesday morning(3/4/15) please contact the Technology Support Center at (909)537-7677 for further assistance.

UPDATE 1: Our Technicians, are working alongside the vendors technician, have identified the cause of this issue period. Due to unknown reasons, some of our campus phone numbers were removed from the Windstream Database. We are looking into why this happened and we expect full restoration by 7:00pm tonight.

Original message:

The campus is experiencing trouble receiving calls from off-campus.  This is a random occurrence and does not happen with all incoming calls.  We have opened a ticket with Windstream, our phone carrier and are working with them to resolve this issue as soon as possible.  On-campus calls to off-campus are working and inter-campus calls are working. This is affecting calls to both CSUSB and PDC at this time.  We apologize for any inconvenience this event may cause.

If you have any questions or concerns about this matter, please contact:

 

Technology Support Center Information Technology Services Email: support@csusb.edu Phone: (909)537-7677 URL: https://support.csusb.edu

 

 

Thank you,

 

Jim O’Linger

Director of Technology Support Center and Enterprise Applications

909-537-5470

 

 


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Mar
3
UPDATE 1- Campuswide Incoming Calls Issue
Posted by Hector Gamon Cervantes on 03 March 2015 06:24 PM

Date Sent: 3/3/2014

Time: 6:17 PM

System: Campuswide Incoming Calls Issue

 

UPDATE 1: Our Technicians, are working alongside the vendors technician, have identified the cause of this issue period. Due to unknown reasons, some of our campus phone numbers were removed from the Windstream Database. We are looking into why this happened and we expect full restoration by 7:00pm tonight.

Original message:

The campus is experiencing trouble receiving calls from off-campus.  This is a random occurrence and does not happen with all incoming calls.  We have opened a ticket with Windstream, our phone carrier and are working with them to resolve this issue as soon as possible.  On-campus calls to off-campus are working and inter-campus calls are working. This is affecting calls to both CSUSB and PDC at this time.  We apologize for any inconvenience this event may cause.

 

Next Update: 5:00pm

 

If you have any questions or concerns about this matter, please contact:

 

Technology Support Center Information Technology Services Email: support@csusb.edu Phone: (909)537-7677 URL: https://support.csusb.edu

 

 

Thank you,

 

Jim O’Linger

Director of Technology Support Center and Enterprise Applications

909-537-5470


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Dec
17
New MyCoyote portal goes live December 18
Posted by Gerard Au on 17 December 2014 11:58 PM

CSUSB has launched a brand-new MyCoyote portal, which will be the hub of all Single Sign-On (SSO) applications such as Student/Google Mail, Google Drive, Blackboard, OrgSync, PeopleSoft, etc. For a quick overview of the new portal, please visit https://support.csusb.edu/index.php?/Knowledgebase/Article/View/59/. Detailed instructions can be found in the links below.


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Nov
26
E-mail Address Standardization
Posted by Gerard Au on 26 November 2014 01:51 PM

Earlier this past summer, the IT Governance Executive Committee received a proposal to standardize faculty and staff e-mail address as follows:
 
For your consideration, I would like to propose that the CSUSB e-mail address be standardized by firstname.lastname (e.g., john.smith@csusb.edu). It is my understanding that if this proposal were approved, existing CSUSB users would retain their original addresses yet be able to receive a firstname.lastname alias. Current campus-wide practice is extremely uneven, with some people using their last name only, others using their first name and part (or all) of their last name, others using the first letter of their first and second names followed by part (or all) of their last name, and so forth.  A standardized practice would save valuable time, as CSUSB and other users would not need to refer to directories to search for e-mail addresses.
 
The ITGEC approved this proposal and the ITS Team has implemented this recommendation. All Faculty and Staff will be able to send and receive e-mails using their alias firstname.lastname@csusb.edu while retaining their current e-mail address.

For frequently asked questions (FAQ), please visit: https://support.csusb.edu/index.php?/Knowledgebase/Article/View/58/.


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Oct
8
Phishing: Your Email Account
Posted by James Macdonell on 08 October 2014 01:10 PM

Today, the campus was once again a target of phishing attempts using the subject [Spam] Your Email Acccount attempting to impersonate admin@csusb.edu.

This are not legitimate and should be deleted.

If you have fallen victim to this attack, please let us know at (909) 537-7677 or open a chat here at https://support.csusb.edu

Additionally, most of these attempts were tagged as [Spam] in the subject line by campus spam filters.  If you haven't already, please consider creating a Inbox Rule for messages tagged as [Spam]
KB article: Filtering tagged spam

 

Sample phishing email:

Sample of phishing email

 

Sample of phishing page (target of CLICK HERE)

Sample: the target of the phishing CLICK HERE link


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