Phone: (909)537-7677
Email: support@csusb.edu
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Jun
30
RESOLVED: Degraded Office 365 E-mail Service - June 30, 2015
Posted by Gerard Au on 30 June 2015 12:05 PM

IT Services is aware of and is currently working on resolving an issue that is impacting users attempting to log in to Office 365.  The issue appears to be fully resolved by 2:00PM and all delayed emails have been delivered. ITS will keep the campus updated as we gather more information.

Update: June 30, 2015 2:10PM

Restoring Service - Microsoft Exchange Status has reported the following: 

Current Status: Engineers have reconnected the service to an alternate network capacity, which further reduced impact. Network engineers continue to repair the connectivity issue to address the underlying cause.

User Experience: Affected users are unable to connect to the Exchange Online service when using multiple protocols including Outlook, Outlook Web App (OWA), Exchange ActiveSync (EAS), and Exchange Web Services (EWS). Additionally, affected users are unable to send or receive email messages. 

Customer Impact: A few customers are reporting that they are experiencing this issue. 

 

Update: June 30, 2015 12:05PM

Restoring Service - Microsoft Exchange Status has reported the following: 
 
Current Status: Engineers continue to connect the service to an alternate network capacity in an effort to restore service completely. In parallel, network engineers are repairing the connectivity issue to address the underlying cause.

User Experience: Affected users are unable to connect to the Exchange Online service when using multiple protocols including Outlook, Outlook Web App (OWA), Exchange ActiveSync (EAS), and Exchange Web Services (EWS). Additionally, affected users are unable to send or receive email messages. 

Customer Impact: A few customers are reporting that they are experiencing this issue. 
 
Update: June 30, 2015 10:22AM
 
Identified - Microsoft Exchange Status has reported the following: 
 
Current Status: The investigation determined that a dependent third-party network experienced an interruption to connectivity, which caused impact to the Exchange Online mailbox infrastructure. By design, an automated recovery feature connected service to an alternate mailbox capacity to remediate impact. Connecting the service to an alternate mailbox capacity resulted in a partial restoration of service. Engineers are connecting the service to an alternate network capacity in an effort to restore service completely. 

User Experience: Affected users are unable to connect to the Exchange Online service when using multiple protocols including Outlook, Outlook Web App (OWA), Exchange ActiveSync (EAS), and Exchange Web Services (EWS). 

Customer Impact: A few customers are reporting that they are experiencing this issue. 
 
Update: June 30, 2015 11:00AM
 
Service Degration  - Microsoft Exchange Status has reported the following: 
 
Current Status: Engineers are investigating service alerts and system logs related to Exchange Online mailbox access.
User Experience: Affected users may be unable to connect to the Exchange Online service when using multiple protocols including Outlook, Outlook Web App (OWA), Exchange ActiveSync (EAS), and Exchange Web Services (EWS).

Customer Impact: Customer impact appears to be limited at this time. 
 
Update: June 30, 2015 8:56AM
 
Investigating - Microsoft Exchange Status has reported the following: 
"Engineers are investigating an issue in which some customers may be experiencing problems accessing or using Exchange Online services or features. This event is actively being investigated. More information will be provided shortly" 


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Jun
11
IT Services impact during electrical shut down 6/14/15 12am-2am
Posted by Gerard Au on 11 June 2015 02:21 PM

Please be advised that the planned campus power outage on Sunday June 14th will directly impact certain services provided by ITS. Impacted services may include:

  • Wired and wireless connectivity in campus buildings
  • Telephone connectivity in campus buildings
  • Power and/or network connectivity to locally hosted department or college servers

Much care and consideration have been put in place to mitigate service interruption to campus system. ITS and facilities staff will be on site to address any issues in the unlikely event that power to the campus data center is disrupted. As such, we do not anticipate interruption to the following services hosted in the campus data center or in the cloud:

  • Campus e-mail system
  • Central Authentication Services (Campus login system)
  • Blackboard
  • MyCoyote Portal
  • PeopleSoft system
  • Campus websites

It is strongly advised that users turn off their desktops or other electronic devices to prevent power surge upon restoration of power to campus. For additional information, please see the message from the Office of Facilities Services below. We apologize for any inconvenience this may cause.

 

Campus Community:

Southern California Edison will be performing maintenance on the local electrical system on Sunday, June 14th from 12:00am to 2:00am. During this time there will be no power to the entire campus.

Prior to the electrical outage we recommend you shut down any sensitive equipment such as computers for their protection. We apologize for any inconveniences.

Please contact Facilities Support Center at x75175 should you need additional information.

Thank you,

Facilities Support Center
Office of Facilities Services
5500 University Parkway
San Bernardino, CA 92407
(909) 537-5175
Facilities Services Web Page


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May
23
Blackboard/Turnitin Maintenance
Posted by James O'Linger on 23 May 2015 10:43 AM

This is a courtesy message. NO DOWN TIME IS EXPECTED. In order to improve services to students and faculty in the future, the Turnitin support team is going to be performing system maintenance from Sunday night at 11:00pm to Monday morning at 7:00am. This maintenance is expected to improve coursework submission and access within Turnitin.

If you have any questions or concerns about this matter, please contact:

Technology Support Center
Information Technology Services
Email: support@csusb.edu
Phone: (909) 537-7677
URL: https://support.csusb.edu


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Apr
2
Recent Email Phishing Attempts - April 2, 2015
Posted by James O'Linger on 02 April 2015 11:44 AM

CSUSB is experiencing a rash of phishing emails.  Be vigilant in what you do with your email. Continue to be suspicious of emails urging you to act quickly to avoid some consequence.  Examples of recent phishing include “Quota Exceeded”, “Important Email from  Administrator”, “Your access has been temporarily locked out”, and “Scheduled maintenance 31-03-2015 (Urgent)”.  

Please visit our "Tips to avoid and prevent phishing attempts" article at https://support.csusb.edu/index.php?/Knowledgebase/Article/View/34/0/tips-to-avoid-and-prevent-phishing.

Please contact the Technology Support Center if you have any questions or concerns regarding this matter:

Technology Support Center
Information Technology Services
Email: support@csusb.edu
Phone: (909) 537-7677
URL: https://support.csusb.edu


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Mar
16
New CSUSB Mobile App - March 16, 2015
Posted by Gerard Au on 16 March 2015 10:33 AM

CSUSB released new versions of the CSUSB Mobile App and it is available in the iTunes and Google Play Store. Download the new app or update your current app by visiting the links below. Feedback on the new app can be sent to mobilesupport@csusb.edu.

iTunes Store: https://itunes.apple.com/us/app/csusb-mobile/id473101799?mt=8

Google Play: https://play.google.com/store/apps/details?id=mobile.coyote&hl=en

 


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