Phone: (909)537-7677
Email: support@csusb.edu
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Jan
25
RESOLVED: Intermittent on-campus wired network disruption - Jan. 26, 2016
Posted by Gerard Au on 25 January 2016 05:38 PM

Update: January 26,2016 12:55PM

As of approximately 12:15pm, ITS has completed the recommended solution from our vendor and appears to have resolved the issue impacting wired network connectivity on campus. We will continue with further investigation and monitoring of network health over the next 24 hours.

Should you continue experiencing wired network connectivity issues on campus, please contact the Technology Support Center. We apologize for any inconvenience this may have caused.

Update: January 26, 2016 11:00AM

ITS is continuing to work with Juniper Network engineering to resolve the ongoing firewall issue that is causing intermittent wired network disruption on campus.

After further diagnostic, Juniper Network has provided a solution which we will be implementing shortly. Users on campus connected to the wired network may continue experiencing intermittent network disruptions until the issue is fully resolved.

Update: January 25, 2015 3:00PM

Campus wireless network, campus phones, and access to resources from off-campus are not impacted. We apologize for any inconvenience this may have caused and will continue to keep the campus community informed.

ITS continues to notice intermittent network interruptions that is caused by a firmware update to the campus internal firewall. Users may experience wired network disruptions unexpectedly. Technicians are continuing to work with engineers to pinpoint and fully resolve the issue.

Wireless network access and campus VoIP phones are not affected. We apologize for any inconvenience this may cause.


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Jan
21
Campus Single Sign-On Login Page Maintenance - Friday January 22, 2016
Posted by Gerard Au on 21 January 2016 05:41 PM

IT Services will be performing maintenance to the campus Single Sign-On login page between 6:00-6:20am on Friday, January 22, 2016. There may be a brief interruption (under 5 minutes) for new logins to Single Sign-On (SSO) web applications including MyCoyote, Blackboard, PeopleSoft.  

The date and time was selected based on the lowest anticipated usage of the system. We apologize for any inconvenience this may cause.


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Jan
21
RESOLVED: Intermittent Network Connectivity - January 21, 2016
Posted by Gerard Au on 21 January 2016 08:17 AM

ITS has received reports on intermittent network connectivity issues across campus and the network team is assessing and resolving the issue. At the moment it appears that it could be triggered by a network firewall issue. We do not have an ETA yet but will continue to keep the campus informed


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Jan
6

IT Services will be performing network maintenance on Thursday 1/7/16 and Friday 1/8/16 between 7am-8am.

Technicians will be upgrading firmware for the campus firewalls, routers and network switches. There may be intermittent service interruption to campus wired and wireless networks during the maintenance window.

The maintenance was schedule outside of normal business hours to minimize impact to campus. We apologize for any inconvenience this may cause.


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Dec
2
After Hours Technical Support for December 2, 2015
Posted by Gerard Au on 02 December 2015 05:11 PM

Out of concern for the safety of students, faculty and staff, Cal State San Bernardino will close its San Bernardino campus at 6 p.m. tonight, Wednesday, Dec. 2. All classes and operations will be canceled, but campus police will remain on duty.  The campus anticipates reopening for  classes tomorrow, Thursday, Dec.3. For updates check the university's hotline at 909-537-5999. The CSUSB Palm Desert Campus will remain open.

Updates can be found on the Campus Alert website: http://news.csusb.edu/2015/12/campus-alert/

Technical support will continue to be provided on a 24/7 basis. To reach after hours support on December 2, 2015, please utilize the After Hour Support link, or call the Technology Sipport Center at 909-537-7677 or 866-285-3225.


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