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Email: support@csusb.edu
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May
20
Blackboard Maintenance - Saturday May 21 from 1-6am
Posted by Gerard Au on 20 May 2016 06:15 PM

Blackboard support has discovered a need to perform emergency maintenance on the system to resolve an issue with users being logged out of Blackboard. 

 

In order to resolve this issue, Blackboard requested a five-hour maintenance window to upgrade their server software. Due to the gravity of this situation, ITS has agreed with Blackboard to perform maintenance during our lowest utilization time of Saturday morning, May 21, 2016 from 1:00am – 6:00am. During that time, access to Blackboard may be disrupted.

 

We apologize for any inconvenience this may cause. If you experience difficulties accessing Blackboard after the maintenance window, please contact the Technology Support Center.

 


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May
6
JMP Software now available for all CSUSB Students, Faculty and Staff
Posted by James O'Linger on 06 May 2016 12:12 PM

Dear Colleagues,

JMP Statistical Software is now available to all students, faculty and staff at CSUSB. To download and install the software on University machines or home machines, please use one of the links below or go to the ITS Software downloads page at http://its.csusb.edu/software/software.html#jmp :

JMP statistical discovery software from SAS is the tool of choice for scientists, engineers and other data explorers in almost every industry and government sector. JMP combines powerful statistics with dynamic graphics, in memory and on the desktop. Interactive and visual, JMP reveals insights that raw tables of numbers or static graphs tend to hide.

For more information about JMP please refer to the JMP website.

Training for JMP software will be available soon through the Office of Academic Technologies and Innovation.

If you have any questions, please contact our Technology Support Center at support@csusb.edu or 909-537-7677


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May
4

Dear Campus Community,

 

Zoom, for HD video and audio conferencing and screen sharing, is now available to all CSUSB students, faculty and staff.  Zoom can be used from any PC, Mac, iPad, iPhone, Android device or phone line, and includes  H.323 and SIP Room Connector for participants to leverage existing legacy devices, including Polycom, Tandberg, LifeSize and others.

You can access zoom by clicking on http://csusb.zoom.us/ or through the quick launch button on MyCoyote, and signing in with your Coyote ID and password.

Student usage examples:

  • Quick and easy group meetings when time and/or weather do not permit
  • Group members who can't attend in person can be part of a meeting
  • Recording feature allows users to save a session for future reference and send to members who aren't able to attend
  • Meeting with instructors and professors
  • Talking with friends and family

Faculty and staff usage examples:

  • Staff meetings
  • Working with vendors
  • Virtual office hours
  • Meeting with students
  • Teaching from a remote location
  • Guest speakers from remote locations

The agreement between CSU and Zoom allows for unlimited meetings for all users (faculty/staff/students) with 50 participant capacity for all meetings. Guests can easily be invited to meetings hosted by CSU students, faculty or staff and will have access to all features as a guest.

For more information on Zoom, please visit the Technology Support Center website at: https://support.csusb.edu/index.php?/Knowledgebase/Article/View/93/0/zoom-videoconferencing-platform.

If you have any questions, please contact our Technology Support Center at support@csusb.edu or 909-537-7677


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Mar
31
March 31, 2016 - New ProofPoint Email Spam Control
Posted by James O'Linger on 31 March 2016 11:11 AM
The new ProofPoint Spam Control was implemented on March 31, 2016. As of March 31, all incoming email addressed to all CSUSB faculty and staff email accounts will flow through this new spam filter, which replaced the previous Barracuda spam filter for the campus.
You should see no significant changes on the delivery of email. Suspicious spam email will continue to be tagged using the known [Spam] tag. However, you now have access to additional functionality provided by Proofpoint.
To learn more about new features and how to access them, please visit the ProofPoint Frequently Asked Questions (FAQs) at https://support.csusb.edu/index.php?/Knowledgebase/Article/View/91/ and the ProofPoint How-to Guide at https://support.csusb.edu/index.php?/Knowledgebase/Article/View/92/ 
Training sessions for Proofpoint will be announced and scheduled over the next several months.
Should you need additional assistance in customizing your settings, please do not hesitate to contact the Technology Support Center at (909) 537-7677, or via email at support@csusb.edu
 

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Mar
11
PeopleSoft/MyCoyote Maintenance 2pm Friday 3/11 to 7am Monday 3/14
Posted by Gerard Au on 11 March 2016 12:57 PM

 

The Chancellor’s Office CMS Team has scheduled an upgrade of our PeopleSoft People Tools System to start on Friday, March 11th at 2 pm.

Due to this planned upgrade, the PeopleSoft Human Capital Management and Student Administration applications will be down for the upgrade from 2 pm on Friday, March 11th to 7 am on Monday, March 14th, 2016.

 

Services NOT available during this time through MyCoyote:

 

  • Faculty Center – View Courses, Class Rosters, Weekly Schedule and related services
  • Advising (PAWS) – Degree Audit Reporting/Access
  • Astra Scheduling – Class scheduling information
  • Public Class Section Search: https://acsweb.csusb.edu/schedule/guest/schedule.jsp
  • Student Center – View Classes, Academic Status, Transcripts, Add/Drop, Make Payments, College Planner and related services
  • Human Resources, Academic Personnel, and Related Services
  • Admissions, Student Records, Student Finance, and Financial Aid
  • MyCoyote through CSUSB Mobile

 

Services available through MyCoyote during this time:

 

  • Office365 and Student Gmail
  • BlackBoard
  • CSYou, CFS, and CFS Data Warehouse
  • Google Docs
  • SkillSoft and Lynda.com
  • OrgSync
  • Career Launch
  • CONCUR Travel
  • Qualtrics
  • NotAnyMore

 

We apologize for any inconvenience this upgrade may cause. We appreciate your understanding as we continue to upgrade our systems for better stability, performance and security.

 

Best regards,

Lenora Rodgers and the CSUSB CMS Executive Council

 


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