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Resetting a forgotten password on the new IDMS
Posted by David Garcia on 06 September 2015 09:20 AM

Step One: Resetting Forgotten Password

 

  1. Go to the Self-Service Page : 
  2. Click on “Forgot Password”

 

Step Two:  Begin Account Recovery

 

  1. Enter required information
  2. Press “Submit” when completed

 

Step Three:  Choose an Account Recovery Method

 

  1. From the available methods, click on the desired method

 

Step 3A: Answering Your Security Questions

  1. If you select “Answer My Security Questions” choose the questions from the drop down menu
  2. Enter answer to question
  3. Press submit
  4. You may now enter a new password

 

 

  1. Note, your password must conform to the following:
    1. Be at least 8 characters
    2. Be no more than 32 characters
    3. Contain at least one digit (number)
    4. Contain at least one letter
    5. Contain at least one uppercase letter
    6. Contain at least one special character: !#$%&()+-/
  1. Also note, your account retains a history of your previously used passwords. You may not re-use your used passwords.

 

 

Step 3B:  Email Account Recovery

  1. Click on the link entitled “Receive an email with an account recovery code”
  2. You will be sent an email with a recovery code. Once received, press continue
  1. Under “Forgotten Password” click on the link titled “Complete Your Account Recovery”

 

  1. Enter ID Number and Recovery Code
  2. Press Submit

  1. You may now enter a new password
  2. Note, your password must conform to the following:
    1. Be at least 8 characters
    2. Be no more than 32 characters
    3. Contain at least one digit (number)
    4. Contain at least one letter
    5. Contain at least one uppercase letter
    6. Contain at least one special character: !#$%&()+-/
  3. Also note, your account retains a history of your previously used passwords. You may not re-use your used passwords.

Step 3C:  Receive Recovery Code via Text Message:

  1. Click on the link entitled Receive a text message with an account recovery code
  2. When code is received, press continue

 

 

  1. When text message is received, enter ID number and recovery code

 

  1. You may now enter a new password
  2. Note, your password must conform to the following:
    1. Be at least 8 characters
    2. Be no more than 32 characters
    3. Contain at least one digit (number)
    4. Contain at least one letter
    5. Contain at least one uppercase letter
    6. Contain at least one special character: !#$%&()+-/
  3. Also note, your account retains a history of your previously used passwords. You may not re-use your used passwords.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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